A competitive environment is key to fostering the right conditions to meet customer needs.
Healthy competition does not exist in most Member States. Dominant position of state incumbents undermines customer choice, quality, cost and innovation of services.
Infrastructure managers have limited incentives to create the right conditions to ensure competitive services, which in turn feeds bad quality and high prices.
Rail regulators should use their role in the market to foster a competitive environment, root out basic competition problems and support the end goal of modal shift.